Friday, July 20, 2012

Great Service from Demo's Laser Cut Designs

Hi, friends. I just wanted to share with you something cool that happened. I had recently ordered the Filling Station from Demo's Laser Cut Designs. When I got the kit, I found a couple of small problems: the toilet seats were missing, a bookshelf was missing, the top and bottom for one of the gas pumps were missing, and one of the tabs for the bathroom divider wall had been cut slightly too high to fit the slot on the interior wall separating the restrooms from the rest of the store. Nothing real big, really, and nothing that I couldn't easily fix myself. However, I thought he would want to know in case there was a problem with the layout so he could fix it for future kits. So I sent him an e-mail describing the problem. This was on the 4th of July (USA Independence Day holiday). I figured I might hear from him in a few days. I got an e-mail response within the hour, and a very kind response it was. He said he'd be sending me something in the mail to fix it and a little something extra. A few days later I got this big package in the mail from Steve at Demo's Laser Cut Designs, just full of nice pieces of laser cut awesomeness. All of the missing parts were there, along with 2 new restroom walls. I would have been happy with just those replacement parts, but that's not all he sent. Steve also sent the following extras: a 7.5" x 11.5" mdf base for either a new building or weather shield, most of the components to make a whole new weather shield, and almost all of the components for all of the store furnishings, including 3 more gas pumps. How cool is that!?
As you can see, Steve sent enough stuff to fill an entire work table. Very generous and very cool.

That's all for now. I just wanted everyone out there in blogland to see what kind of customer service you get from Demo's Laser Cut Designs, the best kind. Thanks for dropping by.

15 comments:

cmnash said...

Always good to read about excellent service like that LJ - thanks for sharing it!

Sean said...

Good to know. Looks like you'll be busy.

Lord Siwoc said...

That is just fantastic service!

Ironmonk said...

That is excellent! I love it when people in this hobby do great things like that. Reflects well on all of us...

Brummie said...

Excellent customer service! Well Done them.

Now get it built!

Jay said...

Glad that your needs were met in such a business-dignified-manner, Joe. Now it's time for blade, glue, and...

Vampifan said...

Now that's what I call customer service! That must have made your day, Joe. Thanks for sharing such a wonderful story. I'm so pleased for you and what a great advert for Demo's Laser Cut Designs.

Rovanite said...

Whoa, that really is amazing service!! Can't wait to see it all built :)

Zabadak said...

Great stuff !

Anne said...

It is so rare to be treated well these days when doing business. It's heartening to hear that things can be different. And quite useful to know where I can go to buy some things when I have a little scratch to spend.

Luckyjoe said...

Hi, everyone. Thanks very much. It was a very nice thing to happen. I'm definitely going to do business with Steve again.

lrqan said...

Good for Steve. Can't wait to see the builds.

The Extraordinarii said...

Very cool of him to do that, great service is what its all about.

PapaSpanky said...

Great to hear! You hear more about bad service than good service these days.
Add that to my list of reasons I will return to Demos for more buildings.

Andrew Hayes said...

I really appreciate this post. I have been looking everywhere for this! Thank goodness I found it on Bing. You've made my day! Thanks again
Laser Cut Designs